NearJoy

🧭 Help

• How to get started ▶
  Start by creating an account, choosing a nickname, creating your first group, and enabling location and notification permissions. Once that's done, you're ready to invite members and turn on tracking.

  🎬 Registration Walkthrough
  
  
• Android settings to ensure reliable tracking ▶
  Some Android devices apply aggressive power-saving rules that may stop NearJoy from running in the background. To ensure the app works reliably, we recommend adjusting the following settings:

  🎬 Settings Walkthrough

  • Disable Battery Optimization: Android may limit background activity to save battery, which can delay location updates and notifications. Go to Settings → Apps → NearJoy → Battery → Battery Optimization and set it to Don't optimize.
  • Disable “Manage Unused Apps”: If Android labels NearJoy as “unused,” it may automatically remove permissions or restrict background processes. Go to Settings → Apps → Special App Access → Unused App Settings and turn off the switch for NearJoy.
  • Android stopping background services: Some manufacturers apply additional app-killing mechanisms beyond standard Android settings. For device-specific details, visit: https://dontkillmyapp.com/
• Why enable precise location for small-group detection? ▶
  For groups with a small proximity range, enabling precise (fine) location helps you reliably see who's nearby. Coarse location may be enough for general sharing, but it can miss people or show them inaccurately in tight ranges. Your location is always anonymized before being stored, whether you use fine or coarse location, so your privacy is protected. To enable precise location, go to Settings → Location → App permissions → NearJoy, and turn on “Precise location”. You can also check how your device shares location on a app map to see the difference between coarse and fine accuracy.
• Does the app drain battery while running in the background? ▶
  The app is designed for efficiency, minimizing its impact on your device's battery and data usage. Background operations are carefully managed to preserve battery life, and network activity is optimized to reduce unnecessary data transfers. Don't just take our word for it-try it out and check battery consumption in your device settings.
• Why am I no longer getting Proximity Alerts, and how can I fix it? ▶
  If you're not receiving Proximity Alerts, it could be due to one of these reasons:

  • Location & Notification Permissions: Make sure the app has permission to access your location, even when running in the background. Make sure Notifications are allowed as well.
  • Battery Optimization:
    🎬 Battery Settings Walkthrough
    
    Some devices restrict background activity to save battery. Check that NearJoy is allowed to run in the background. Details vary by manufacturer and can be found in your device settings. For more information, visit: https://dontkillmyapp.com/
  • Android stopping background service:
    🎬 App Settings Walkthrough
    
    
    Some Android devices automatically limit or shut down background services when an app hasn't been used for a while. This can prevent features like real-time location updates from working reliably. Many manufacturers include their own additional battery-saving or “unused apps” management systems, which may aggressively restrict app activity in the background. The exact behavior and settings vary widely depending on the device brand and Android version. To ensure the app works correctly, review your device's battery and background activity settings and disable restrictions for this app. You can find detailed, device-specific instructions here: https://dontkillmyapp.com/
  • App Updates: Ensure you're using the latest version of NearJoy.
  • Network Connection: Proximity Alerts require a working internet connection. Make sure your device is online.
  • Notifications: Confirm that notifications are enabled for the specific NearJoy group.
• Why does NearJoy use my location in the background? ▶
  NearJoy uses your location in the background to provide timely and accurate Proximity Alerts and group notifications. This ensures that:

  • You receive notifications when nearby users or groups are in proximity, even if the app isn't actively open.
  • Group data and interactions remain accurate and up-to-date without manual refreshes.
  • Battery and data usage are minimized - location updates are managed efficiently and only when necessary.

  Your location data is never shared with other users. To protect privacy, your location is anonymized before it's stored on our servers. You can review and manage your location settings here: Location & Privacy Controls.

• Child Safety Standards ▶
  We are committed to maintaining a safe and secure platform that protects children from exploitation, abuse, and harm. We strictly prohibit any form of Child Sexual Abuse and Exploitation (CSAE) and take all necessary steps to prevent, detect, and report such content and activity on our platform. Please review our CSAE policy and feel free to contact us if you have any questions or concerns.



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